Collection and Use of Information
The term “personal information” means information about an identifiable individual, including name, address, email address, signature, and other information relating to an individual. We may collect personal information when you:
- Visit or register an account on our Websites;
- Purchase our products;
- Sign-up to receive promotional communications; or
- Contact us with a comment, question or complaint.
Account Information: You do not need to register to visit and browse certain features of the Websites. However, to access certain features or services or make a purchase, you may be required to register for a Solv3D account (the “Account”) through our Websites. During the registration process, you may be asked to provide us with your full name, email address, billing address, city, country, phone number, shipping address, company name and company website URL. You may also be asked to choose a username and password. This information is used to create your Account, deliver the products you have purchased, or otherwise provide and administer any other service you have requested.
Marketing and Promotional Communications: We may offer you the ability to sign-up to receive marketing and promotional communications through our Websites or on third party websites (including through social media sites). If you sign-up, we collect certain personal information (such as first and last name, email address or mobile phone number) which we use to send you emails and other communications containing Solv3D’s updates, tips, and other content that may be of interest to you. You can opt-out of receiving promotional messages from us by following the opt-out or “unsubscribe” instructions provided in your email or by contacting us as set out below. Please note that you may continue to receive transactional and account-related electronic messages from us.
Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, email address, mailing address, postal code and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.
Disclosure of Information
We may transfer or disclose information as follows:
Service Providers Arrangements: Your information may be disclosed, stored, or transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your information may be stored and processed by us, our affiliates and other third-party service providers in the United States or other foreign jurisdictions. In the event that personal information is transferred to the United States or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.
Partners: From time to time, we may partner with third parties to provide benefits to registered members of the Websites. With your consent, we may exchange certain personal information with these third parties. We may also share aggregated, non-identifiable profile and usage data with third parties for marketing and analytics purposes.
Legal and Compliance: We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Solv3D or as part of a corporate reorganization, or stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
Safeguarding and Retention of Personal Information
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Access to Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Cookies and Additional Information about our Website
Visiting our Websites: In general, you can visit our Websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Websites and other related information such as page requests, browser type, operating system and average time spent on our Websites. We use this information to help us understand activity on our Websites and to monitor and improve our Websites.
Tracer Tags & Web Beacons: Our Websites may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Websites. These tracer tags are used to help us optimize and tailor our Websites for you and other future visitors to our Websites.
Online Ads and Interest-Based Advertising
Third Party Websites
Our Websites may contain links to other websites that are not owned or controlled by us. We have no control over and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. We recommend you review the privacy policies of such third parties to understand how they collect, use and disclose personal information.
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the Website, plug-in or application. For example, if you chose to sign-in to the Website through Facebook, you may authorize us to collect certain information from your Facebook profile. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Please contact our Privacy Officer if:
- you wish to access, update, and/or correct inaccuracies in your personal information, or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.
You may contact our Privacy Officer by email at firstname.lastname@example.org or by mail at the following address:
#400, 119 14 Street NW
Calgary, AB, Canada